Wallets
Use this for wallet setup, wallet compatibility, importing accounts, and safe storage questions.
Support
How can we help?
Get instant answers from the AI support agent, browse resources by topic, or check the FAQs below.
Chat with Support →Browse by topic
How to Get QUAI
Use this for exchange routes, swap support, bridging, and liquidity paths into the Quai ecosystem.
Project SOAP
Use this for workshares, miner setup, SOAP emissions, buyback mechanics, and subsidy-related questions.
StratumX
Use this for pool connectivity, worker reporting, stale share issues, and miner-side troubleshooting.
Developer Docs & SDK
Use this for RPC behavior, SDK usage, contract deployment, examples, and builder grant questions.
Network & Explorer
Use this for explorer discrepancies, chain availability, validator or miner visibility, and network status questions.
Community & Media
Use this for media requests, official assets, partnership routing, and community channel support.
Frequently asked questions
Will support ever ask for my seed phrase or private key?
No. Quai support should never ask for a seed phrase, private key, or full custody of a wallet. If a request needs wallet context, only share public addresses or transaction hashes.
Where should I start if I need QUAI?
Start with How to Get QUAI for the supported exchange, swap, and bridge routes. If the issue is provider-specific, include the provider name and transaction details in your ticket.
Where do mining questions belong?
Use Project SOAP for subsidy and workshare questions, and StratumX for pool connectivity, worker stats, and mining infrastructure behavior.
What helps the AI support agent give a better answer?
Pick the right product, paste concrete identifiers, include exact error text, and describe the last action that worked. The agent is strongest when the ticket has clean structure.
What should I do if explorer data and wallet state do not match?
Check Network Status first, then verify the address or transaction in the block explorer. If the discrepancy remains, submit a Network & Explorer ticket with the relevant hashes and timestamps.
Can I use support for brand, partnership, or media requests?
Yes. Use the Community & Media lane for asset requests, official links, event coordination, and inbound partnership or publication requests.